Information We Collect

Running a successful consultation business means we need certain information to serve you properly. Here's what we collect and why:

We don't collect sensitive personal data unless it's directly relevant to your project. If we need additional information, we'll explain why and ask for your explicit consent.

How We Use Your Information

Your information serves specific purposes in our consulting relationship:

• Providing marketplace platform consultation services tailored to your business needs
• Communicating about project progress, recommendations, and next steps
• Creating documentation and reports for your strategic planning
• Improving our services based on client feedback and project outcomes
• Meeting our legal obligations under Taiwan business regulations
• Sending relevant industry insights that might benefit your marketplace strategy

We don't use your information for unrelated marketing or sell it to third parties. Our business model is consultation fees, not data monetization.

Information Sharing and Disclosure

We're pretty protective of client information, but there are specific situations where sharing becomes necessary:

Service Providers

We work with trusted vendors for specific functions — cloud storage, email systems, project management tools. These providers are contractually bound to protect your data and can only use it for the services we've requested.

Legal Requirements

If Taiwan authorities require information for legitimate legal processes, we'll comply while protecting your interests as much as possible. We'll notify you when legally permitted.

Business Transfers

Should Sharpnetmentix be acquired or merged, your information would transfer to the new entity. We'd ensure they maintain the same privacy standards outlined here.

With Your Consent

Sometimes you might ask us to share information with your other vendors or partners. We'll only do this with your explicit approval and clear instructions.

Your Privacy Rights

You have meaningful control over your information. Here's what you can do:

To exercise these rights, contact us using the information below. We'll respond within 30 days and won't charge fees unless your request is excessive or unfounded.

You also have the right to file complaints with Taiwan's data protection authorities if you believe we've mishandled your information.

Data Security Measures

Protecting client information isn't optional — it's fundamental to our business. Here's how we secure your data:

We also train our team regularly on data protection best practices and maintain cyber liability insurance to protect both our business and our clients.

Data Retention and Deletion

We don't keep information indefinitely. Our retention approach balances your privacy with practical business needs:

Active Client Data

While working together, we maintain all relevant project information for continuity and reference.

Completed Project Information

After project completion, we retain core documentation for 7 years to support warranty obligations and potential follow-up work.

Marketing Communications

If you've subscribed to our insights or updates, we'll keep your contact preferences until you unsubscribe or request deletion.

Legal and Financial Records

Some information must be retained longer for Taiwan tax and business compliance requirements.

When retention periods expire, we securely delete information using industry-standard data destruction methods.

International Data Transfers

While Sharpnetmentix operates from Taiwan, some of our service providers may process data internationally. When this happens:

• We ensure adequate data protection through contractual safeguards
• We work only with providers who meet international privacy standards
• We maintain oversight of how your data is handled across all locations
• We can provide details about specific data locations upon request

Your information remains subject to this privacy policy regardless of where it's processed.

Website Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how people use our resources:

Essential Cookies

These keep the website functioning properly — remembering your preferences, maintaining security, enabling contact forms.

Analytics Cookies

We use these to understand which content is most helpful and how people navigate our site. This helps us create better resources for potential clients.

You can control cookie settings through your browser. Blocking some cookies might affect website functionality, but you'll still be able to access our main content and contact information.

Changes to This Privacy Policy

We'll update this policy when necessary to reflect changes in our practices, services, or legal requirements. When we make significant changes:

• We'll post the updated policy on our website
• We'll update the "Last Updated" date at the top
• We'll notify active clients directly about material changes
• We'll give you time to review changes before they take effect

We encourage you to review this policy periodically to stay informed about how we protect your information.